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Documentation
Guides for installation, accounting rules, MyInvois, security and more.
Browse documentation →What to expect by plan
| Plan | Support level | Typical first response |
|---|---|---|
| Free Trial | Community / docs | Best effort |
| Starter | Standard | Within 2 business days |
| Professional | Standard | Within 1 business day |
| Business | Priority | Within 4 business hours |
| Enterprise | Dedicated | Within 1 business hour, named contact |
Business hours: Monday–Friday, 9am–6pm Malaysia Time (MYT). These are illustrative targets, not a contractual SLA unless agreed in your Enterprise contract.
Common starting points
An AI suggestion looks wrong
Reject or edit it in the AI Workspace — it's a suggestion, not a posted entry. Check the "evidence" panel for what the AI used to draft it.
Read how AI drafting worksA MyInvois submission failed
Check the compliance dashboard for the rejection reason — usually a TIN mismatch or missing field. Failed items retry automatically before landing in the dead-letter queue.
See the MyInvois workflowBilling or plan questions
Compare plans and see what's included at each tier, or reach out to sales for an Enterprise quote.
See pricingStill stuck?
Message us on WhatsApp or email — a real person will get back to you.