Terms of Service
Effective date: 15 October 2026. These terms are published in English and in Bahasa Malaysia (Terma Perkhidmatan). The previous version (22 July 2026) is kept for reference.
1. Who we are and what these terms cover
These terms are an agreement between you and Athena Lab Sdn. Bhd. (registration no. 202601005298 (1667396-D)), a company incorporated in Malaysia, trading as AthenaLab ("AthenaLab", "we", "us"). They apply to our website and to our software products: NOVA, Numina, Athena Accounting, Athena People, Athena Support, AI Receptionist, Athena Dispatch and Workshop Hub (the "Services").
Custom AI and automation projects, and any service delivered under a signed proposal or agreement, are governed by that signed agreement. These terms fill any gaps it leaves. Where the two conflict, the signed agreement wins.
By creating an account, starting a trial or using a Service, you accept these terms. If you accept on behalf of a business, you confirm that you are authorised to bind it. "You" then means that business.
2. The Services
Each Service is described on its page on our website. We may improve, change or retire features. If a change materially reduces a paid Service you rely on, we will tell you in advance, and you may cancel. Some products are marked as beta or limited availability. These may change more often and are provided as they are.
3. Accounts and access
- Give accurate details and keep them up to date.
- Keep your login details secure, and give access only to people you authorise. You are responsible for what happens under your account and for your users' compliance with these terms.
- Tell us promptly at sales@athenalabtech.com if you suspect unauthorised access.
- The Services are for business use and for people aged 18 or over.
4. Acceptable use
You must not:
- use the Services for anything unlawful, fraudulent or harmful;
- upload data you have no right to use, including other people's personal data, unless you have a lawful basis and have given any notice the law requires;
- try to access other customers' data or our systems without permission;
- probe, scan or test the Services' security without our written consent;
- disrupt or overload the Services;
- copy, resell or reverse-engineer the Services except where the law allows;
- use the Services to build a competing product;
- use the AI features to produce unlawful or misleading content.
5. Your data
- You own the data and documents you put into the Services ("Your Data"). You give us permission to host, process and transmit Your Data only to provide, secure and support the Services for you, as described in our Privacy Policy.
- Where Your Data includes personal data of your customers, employees or others, you are the data controller and we process it on your behalf. We process it only on your instructions given through the Services, keep it confidential, protect it with practical security measures, use service providers only as described in our Privacy Policy, and tell you without undue delay about a personal data breach affecting it.
- You are responsible for having the right to give us Your Data, and for giving any notices and obtaining any consents the law requires.
- We may use anonymous, aggregated information about how the Services are used (never your documents' contents) to run and improve them.
6. AI features: check before you rely on them
Several Services use AI to read documents, suggest figures, categories and replies, and draft messages. AI output can be wrong or incomplete. You must review it before relying on it. Accounting entries, tax and e-Invoice submissions, payroll, payments, and messages sent to your customers remain your decision and your responsibility. The Services do not provide professional accounting, tax, legal or financial advice.
7. Third-party services
Some features depend on third-party services, such as Google (sign-in, Drive and Sheets), Stripe (payments), LHDN MyInvois (e-Invoicing) and AI providers. Their availability and terms are outside our control. Where you connect your own account (for example Google), your use is also subject to that provider's terms.
8. Trials, plans, prices and payment
- Prices and plans are shown on our pricing page in Malaysian ringgit, together with any trial, setup fee or introductory offer. The offer you sign up to applies for the period it states.
- Free trials do not require a card unless the pricing page says otherwise. When a trial ends without a paid plan, the account may become limited or read-only. We do not delete your data just because a trial ended, but section 12 applies.
- Card subscriptions (NOVA and Numina) are billed in advance through Stripe and renew automatically each month or year until cancelled.
- Invoiced plans (Workshop Hub, Athena Accounting, Athena Dispatch, Athena Support, AI Receptionist and custom work) are billed by invoice as agreed with you, and do not renew without your agreement.
- Taxes. Prices are as shown on the pricing page. Where Service Tax or another tax applies by law, it is added and shown on the invoice.
- Late payment. If a payment fails or is overdue, we may limit access to paid features after giving you notice, until the payment is made.
9. Cancellation and refunds
- You can cancel at any time.
- Numina: cancel in the app (billing settings).
- NOVA and invoiced plans: email sales@athenalabtech.com from your account email.
- Refunds. We do not refund unused time in a period already paid for, except where we billed you in error, where a Service was not provided as agreed, or where Malaysian law gives you a right to a refund. Setup fees for work already done are not refundable.
- Nothing in these terms removes rights you have under the Consumer Protection Act 1999 or other law that cannot be excluded.
10. Our intellectual property
The Services, our software, designs, content and brands belong to AthenaLab or its licensors. We give you a non-exclusive, non-transferable right to use the Services for your business during your subscription, under these terms. Feedback you give us may be used freely to improve the Services.
11. Availability, support and security
We work to keep the Services available, secure and backed up, but we do not promise uninterrupted or error-free service. Planned maintenance is scheduled outside business hours where practical. Support is by email and the contact form. You are responsible for your own devices, connections and user access, and for keeping your own copies of records you are legally required to keep.
12. Suspension and termination
- We may suspend or end access if you seriously or repeatedly breach these terms, fail to pay after notice, or if we must do so to protect the Services, other customers or to comply with the law. Where reasonable, we will warn you first and give you a chance to fix the problem.
- You may stop using a Service at any time (section 9).
- After an account ends:
- you may ask us for an export of Your Data within 30 days, in the formats the Service supports;
- we then delete Your Data as described in our Privacy Policy, within 30 days of closure or of your written request, with backups overwritten within about 6 months;
- we keep only what the law requires us to keep.
- Numina data saved in your own Google Drive stays yours.
13. Warranties and liability
- We will provide the Services with reasonable care and skill. Apart from that, and to the extent the law allows, the Services are provided "as is", and we give no other promises about fitness for a particular purpose or results.
- To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business or goodwill. We are also not liable for losses caused by your reliance on AI output you did not review, or by third-party services outside our control.
- To the extent the law allows, our total liability to you for all claims in any 12-month period is limited to the fees you paid us for the affected Service in the 12 months before the claim.
- Nothing in these terms limits liability for fraud, or any liability that cannot be limited under Malaysian law. Nothing in these terms limits your right to bring proceedings within the time the law allows.
- You are responsible for claims arising from Your Data or from your breach of section 4.
14. Changes to these terms
We may update these terms when our Services or the law change. For material changes, we will tell account holders by email or in the product at least 14 days before the change takes effect, unless the change is required sooner by law. If you do not agree, you may cancel before the change takes effect. The effective date at the top shows the current version.
15. Governing law and disputes
These terms are governed by the laws of Malaysia. If a dispute arises, please contact us first so we can try to resolve it in good faith. If it cannot be resolved, the courts of Malaysia have jurisdiction.
16. General
If any part of these terms is found unenforceable, the rest continues to apply. You may not transfer your account without our consent. We may transfer these terms to a successor of our business. A failure to enforce a right is not a waiver of it. These terms, the Privacy Policy and any signed agreement are the whole agreement for the Services.
17. Contact
Athena Lab Sdn. Bhd. (202601005298 (1667396-D)), Malaysia.
sales@athenalabtech.com · Privacy: privacy@athenalabtech.com · Contact form