A receptionist, configured for your business.
AI Receptionist is a managed service. AthenaLab configures it for your business, on your own number and channels. Once set up, it is designed to answer phone, web chat and email enquiries, book and triage them, and hand off to a person when it matters.
From RM 690 a month, plus RM 3,800 one-off setup. AI Receptionist is configured per engagement by AthenaLab, so there is no live installation to show yet.
Hi, do you have any slots to service my aircond this week?
Yes, I can book you in. Which day suits you, and is this for a home or an office?
Thursday. My card number is 4242 4242 4242 4242
I am connecting you to a team member to take that securely.
Handed to a person · reason: payment data · card number redacted
Enquiries do not wait for office hours.
Customers call, message and email when it suits them. Someone still has to pick up, understand the request and pass it to the right person.
Without a receptionist
- Calls ring out while you are on a job.
- After-hours emails and chats sit until the morning.
- A customer reads out a card number and it ends up in someone’s notes.
- Nobody can say how many enquiries came in, or what they were about.
What the service is designed to do
- Answer phone, web chat and email, day or night.
- Capture the request, book it or route it to the right place.
- Redact card numbers, IC and date of birth before they are stored.
- Log every conversation with its intent, channel and outcome.
What AI Receptionist is designed to do.
Answer every channel
Designed to answer phone, web chat and email, day or night, once the service is configured for your business.
Book and triage
Designed to capture the request, route it to the right place and move the conversation forward.
Redact sensitive data
Designed to detect and redact card numbers, IC and date of birth before they are stored, and to escalate the conversation to a person.
Hand off with a reason
Designed so that low confidence, a forbidden topic or a request for a person triggers a handoff with a reason code and a priority.
Usage you can see
Designed to log every conversation with its intent, channel and outcome, ready for your reporting.
Configured for you
AthenaLab configures it per engagement, for your own number and channels, with your brand’s voice and your rules.
How the service is designed to work.
A customer gets in touch
The service is designed to take enquiries by phone, web chat or email, in English or Bahasa.
The request is understood
It is designed to work out what the customer is asking for.
It books or routes
It is designed to capture the request and send it to the right place.
A person steps in when needed
Handoffs are designed to carry a reason code and a priority. Each conversation is meant to be logged.
Set up on the channels you already use.
AI Receptionist is configured for your business. You do not set up a generic template yourself.
- Phone: set up on your own number.
- Web chat: enquiries that come in by chat.
- Email: enquiries that arrive by email.
- Language: English or Bahasa, in your brand’s voice.
Designed around rules you can read.
Rules you can see
The service is designed so that messages are logged and escalated by rules you can see.
Sensitive data is redacted
The service is designed to redact card numbers, IC and date of birth before storage, and to pass the conversation to a person.
People stay in the loop
The service is designed to hand off with a reason when confidence is low, a topic is off limits or the customer asks for a person.
A setup fee, then a monthly fee.
AI Receptionist is a managed service. The setup fee covers configuring it for your business.
AI Receptionist
Businesses that take enquiries by phone, web chat or email
From RM 690 / monthPlus RM 3,800 one-off setup
- Phone, web chat and email
- Booking and triage
- Redaction of card numbers, IC and date of birth
- Human handoff with a reason code and priority
- Conversation log with intent, channel and outcome
- English or Bahasa, in your brand’s voice
- Configured per engagement by AthenaLab
Prices in Ringgit Malaysia. RM 3,800 is paid once for setup. The monthly fee is from RM 690. The features above are what the service is designed to do once configured.
Questions, answered plainly.
Is this software I set up myself?
No. AI Receptionist is a managed service. AthenaLab configures it per engagement, for your own number and channels.
Can I see it running?
Not yet. AI Receptionist is configured per engagement, so there is no live installation to show. We will walk you through exactly what we would configure for your business before you commit.
Which channels does it cover?
It is designed for phone, web chat and email. WhatsApp is not one of its channels.
What happens when a customer shares sensitive details?
The service is designed to detect and redact card numbers, IC and date of birth before they are stored, and to pass the conversation to a person.
When does it hand over to a person?
It is designed to hand over when its confidence is low, when the topic is one you have marked as off limits, or when the customer asks for a person. Each handoff is designed to carry a reason code and a priority.
Which languages does it work in?
It is designed to work in English or Bahasa.
What does it cost?
From RM 690 a month, plus RM 3,800 one-off for setup.
Have your enquiries answered by a service built around your business.
Tell us how customers reach you today. AthenaLab configures the service for your business. From RM 690 a month, plus RM 3,800 one-off setup.