Privacy Policy
Last updated: January 1, 2026
1. Introduction
AthenaLab ("AthenaLab", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (athenalab.app) and our products and services, including Numina, Workshop Hub, AthenaFlow, and AI Agents (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use our Services.
2. Information We Collect
We collect the following categories of information:
2.1 Information You Provide to Us
- Account information: name, email address, phone number, company name, and billing details.
- User content: receipts, payment slips, invoices, customer records, vehicle records, job cards, documents, photos, and any other data you upload to or generate within the Services.
- Communications: messages you send to us via email, contact forms, or support channels.
2.2 Information Collected Automatically
- Usage data: features used, pages viewed, clicks, session duration, and other interaction data.
- Device and log data: IP address, browser type, operating system, device identifiers, timestamps, and referring URLs.
- Cookies and similar technologies: used to operate, secure, and improve the Services.
2.3 Information from Third Parties
- Connected services: when you authorize integrations such as Google Drive, Google Sheets, Gmail, WhatsApp Business, or payment processors, we receive data from those services in accordance with the permissions you grant.
- Service providers: we may receive limited information from analytics, hosting, and fraud-prevention partners.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services;
- Process receipts, expenses, invoices, job cards, and other workflows you submit;
- Train and operate AI models on your behalf to deliver features such as OCR, categorization, and intelligent automation (we do not use your business data to train public or general-purpose models);
- Authenticate users and prevent fraud, abuse, and security incidents;
- Communicate with you about updates, support requests, billing, and product news;
- Comply with legal obligations and enforce our Terms of Service.
4. How We Share Your Information
We do not sell your personal information. We share information only as described below:
- With service providers who help us operate the Services (e.g., cloud hosting, database, email delivery, payment processing). These providers are bound by confidentiality and data-protection obligations.
- With integrated services you authorize (e.g., Google Workspace, messaging providers).
- For legal reasons, when required by law, court order, or governmental request, or to protect the rights, safety, or property of AthenaLab, our users, or others.
- In the event of a business transfer such as a merger, acquisition, or sale of assets, with appropriate notice to you.
5. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS), encryption at rest for sensitive data, role-based access controls, and routine security reviews. No method of transmission or storage is 100% secure, but we work continuously to protect your data.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to our legal and operational retention requirements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information;
- Object to or restrict certain processing of your data;
- Withdraw consent where processing is based on consent;
- Request a copy of your data in a portable format;
- Lodge a complaint with a supervisory authority.
To exercise these rights, email us at athenalab74@gmail.com. We will respond within a reasonable timeframe.
8. International Transfers
AthenaLab is based in Malaysia. If you access the Services from outside Malaysia, your information may be transferred to, stored, and processed in Malaysia or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
The Services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will delete it.
10. Third-Party Links
Our Services may contain links to third-party sites or services. We are not responsible for the privacy practices of those parties. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Last updated" date. Material changes will be communicated via email or an in-product notice where appropriate.
12. Contact Us
For any questions or requests regarding this Privacy Policy or your personal information, contact us at:
AthenaLab
Email: athenalab74@gmail.com